How do I reschedule or cancel my appointment?

You can reschedule or cancel your appointment up to 48 hours before your start time. 

To reschedule or cancel more than 48 before your appointment, follow these steps:

1. Navigate to the Cloud Engineer Certification Exam Portal and log in
2. Find the exam you want to reschedule, click the View Details button
3. If you would like to reschedule your appointment, click the Reschedule button and follow the onscreen prompts to choose a new appointment time
4. If you would like to cancel your appointment for a refund, click the Cancel Scheduled Appointment button.
   • If you paid with a voucher, the value of your voucher will be reinstated, as will its expiration date and any other restrictions 
   • If you paid with a credit card, a refund will be initiated and may take up to 10 business days to process, depending on the financial institution

If you have an emergency and need to reschedule on shorter notice, please submit a ticket to us and be prepared to provide supporting documentation.