Exam appointment rules and requirements

Your exam fees will be forfeited if you miss your appointment because you did not follow these rules and requirements.

Account requirements

Your HashiCorp Cloud Engineer Certification Exam Portal is your single HashiCorp certifications account. You must have an account to take any HashiCorp certification exam. 

Exam portals are attached to your GitHub account. You will be prompted to log in to GitHub when first creating your Exam Portal account. 

• Use the same GitHub account to log in to the Exam Portal account each time. Using different accounts will create errors. 
• Be sure you can sign in to your target GitHub account on the computer you will use for your appointment

Always start from your Exam Portal account, and you will be redirected to the correct place in Certiverse to schedule or take an exam.

Identification requirements

You will need one form of unexpired government-issued, photo ID to verify your identity before your appointment begins. You must have a physical ID card to enter your appointment. Digital IDs are not allowed.

All names on your ID must exactly match the names in your HashiCorp Certification Exam Portal account. 

• Your account must have ALL names that are on your ID. If you have a middle name, or more than one given or surname, these must ALL be accounted for in your account. 
• The names in your account must be in the same language and characters as the names on your ID. 

If your ID has an expiration date, it must be unexpired on the day of your exam appointment. 

Contact HashiCorp at least 3 business days before your appointment to make changes. 

Identification requirements FAQS

How do I update the name on my account to match my ID?

Submit a ticket to requests name change. All requests must be submitted at least 3 business days before your appointment to ensure the changes are reflected on your appointment registration.

I don’t go by the names on my ID in day-to-day life. What should I do?

We can add a “preferred name” to your HashiCorp Certification Exam Portal that reflects the name you use day-to-day. The preferred name will show on your Exam Portal account and will be displayed on your credentials (badge and certificate) if you pass your exam. Submit a ticket to add a "preferred name".

If the names on your ID are incorrect or if showing ID will be problematic for any reason, contact [e-mail] at least 3 business days before your appointment (or as soon as possible) and we'll be happy to accommodate you.

The names on my ID are not separated into first/given and last/surname fields. How do I enter my name correctly?

If all of the names on your ID are on one line, it does not matter which names go into which field in your account, as long as all names are accounted for.

For example, if the name on my ID appears as "Jane Mary Doe Smith", I can enter it as follows in my Exam Portal account:

First/given name(s):Jane Mary Doe

Last/surname(s): Smith

OR

First/given name(s): Jane Mary

Last/surname(s): Doe Smith

OR

First/given name(s): Jane

Last/surname(s): Mary Doe Smith

NOT

First/given name(s): Doe Smith Last/surname(s): Jane Mary

I only have one name on my ID, but the Exam Portal will not let me save with a blank field.

If you only have one name, please enter your name in the “first/given name” field, and leave two periods (..) in the last/surname field.

This will not impact your ability to join your appointment.

I have multiple GitHub accounts, which one do I use?

Be sure to track which account you are using to create your Exam Portal account.

Your GitHub account should be:

• Easily accessible from the machine you plan to use on exam day.
• An individual account that is yours only. You may not share between users. Sharing accounts will break the systems and you will not receive your badge.

We also recommend an account that you retain access to regardless of your employer.

You will need to use the same GitHub to log in to your Exam Portal each time. Using a different GitHub to log in will create a duplicate Exam Portal account, which can affect your ability to access your appointment, results, and badge.

System requirements

You will take your HashiCorp certification exam on your computer through an online exam delivery and proctoring system called Certiverse.

Your system must comply with all system requirements listed on Certiverse’s Knowledge Base and pass the Network Test. Check these before each exam appointment as requirements may change. 

While not listed on the Systems Requirements page, most Linux users are able to take exams via Certiverse. If you have questions about your specific set up, please reach out to [e-mail]

HashiCorp exams do not use Certiverse’s “Safe Exam Browser” or “Rosyln”. Requirements or other articles referencing these tools are not applicable.

Turn off pop-up blockers before entering your exam appointment. Pop-up blockers can prevent screen-sharing and your ability to join the exam. 

System requirements FAQS

What browser should I use to take my exam?

We recommend using Google Chrome. Chrome is least likely to cause screen share issues when beginning your exam.

Can I use my work or school machine?

You may use any machine that meets the system requirements outlined by Certiverse.

What happens if I join my exam appointment with a machine that does not meet these requirements?

If your machine does not meet the stated requirements it is likely that you will not be able to join or complete your exam. HashiCorp will not reimburse exam fees if you use an incompatible machine. You will need to pay again for your next appointment.

Can I use an external webcam?

You may use an external webcam as long as it meets the minimum requirements. It must be able to do a full scan of your testing environment and clearly show the text on your ID.

Can I use an external monitor?

You may only use one monitor during your exam appointment. If you are using an external monitor, your laptop screen must be closed. Ensure that your external monitor has a webcam that can remain on throughout your appointment. You cannot use your laptop webcam if you are using an external monitor. 

What happens if I lose internet access during my appointment?

You will need a strong, reliable internet connection to send video, audio, and take your exam. Ensure you pass the Network Test before joining your exam appointment.

We understand that unexpected issues can happen. If you lose internet connection during your appointment, contact us at [e-mail].

Physical space requirements

You will scan your exam environment to show compliance with these rules prior to accessing your exam. 

If any of these will be a problem for any documentable reason, please submit an accommodations request at least 3 business days before your appointment.

Room requirements 

You must take your exam in a private, quiet space. 

• No one else is permitted to be in your testing room for the duration of your exam. 
• Be sure your space is adequately lit, so the proctor can see you and your space. 
• Your desk and work area must be clear. 
• Any electronics in the room must not be operational.
• Background noise must be as limited as possible.
• No phones, smartwatches, or other similar devices are allowed in the room. You may not wear headphones. 

Behavior requirements

• You may not leave your seat. 
  • If your exam allows a break (Professional-level exams), follow all proctor prompts regarding your break. 
• Your head and shoulders must remain fully visible during your entire appointment.
• Talking or communicating outside of the exam environment is not allowed during your appointment, including reading or mouthing questions. 
• Beverages must be in clear containers with no writing. 
• You are prohibited from reproducing, communicating or transmitting any test content in any form for any purpose. Doing so will result in the disqualification of examination results, and may lead to legal action.
• Exhibiting abusive behavior towards a proctor via chat or other candidates will result in your exam being terminated and will be reported to HashiCorp.

Physical space requirements FAQS

I will be taking my exam in a room at home, do I really have to clear out furniture or decor?

To make your check in easy, remove as much clutter as you find reasonable. Your proctor will be looking for places recording devices could be hidden; the fewer of these present, the easier your check in will be. If your proctor has a question about a part of your room, they may ask to examine the area via the webcam to protect exam security

I wear a headscarf, bonnet, or other head covering. I cannot remove my headcovering for religious or personal reasons. How can I show that I do not have headphones in?

If you require a female proctor or other accommodation regarding your headwear, please submit an accommodation request. We will coordinate with you to find a suitable arrangement.

Scheduling requirements

If you need to cancel or reschedule your appointment, you must do so at least 48 hours in advance. Cancellation with less than 48 hours notice or not appearing for your appointment without documentation may result in loss of your exam fees. 

If you require an accommodation for your appointment, please submit a request at least 3 full business days in advance. We cannot guarantee accommodations requested with less notice will be added to your appointment.