You can cancel your scheduled exam up to 48 hours before the appointment time. If you have an emergency and need to reschedule on shorter notice, contact HashiCorp's exam partner PSI at firstname.lastname@example.org and be prepared to provide supporting documentation.
When you cancel your exam, your payment method will be refunded. To do this, follow these steps:
- Navigate to the Cloud Engineer Certification Exam Portal and log in
- Click the View Details button for the exam you would like refunded
- Click the Cancel Schedule button
- A pop up will appear, click Yes, cancel my scheduled exam
From this page you can print your receipt confirming your refund, and schedule the exam again. If you choose to schedule again, you will need to re-purchase the exam.
If you have taken the exam, we cannot process a refund except in very rare circumstances. If you have questions about that, please submit a ticket to us.
If you have an exam scheduled in October with our old exam partner, Questionmark, and would like to cancel for a refund, please contact us and we will do our best to get you a refund as soon as possible.